Mastering the Query Process


Queries are an essential communication tool for compliance, reimbursement, and quality improvement. Mastering the Query Process provides detailed explanations, carefully selected examples, and clear and concise guidance for coding and CDI professionals on the tools and techniques used to create effective and compliant queries.

CEUs:  1    1 AHIMA    1 AAPC
Included in eLearning Library. Price per person. Group rates available.

Queries are an essential communication tool for compliance, reimbursement, and quality improvement. Whether initiated by coding or CDI professionals, the purpose of a query is to ensure appropriate documentation that accurately captures the patient’s health status and supports the coding and billing of services.

Creating an effective and compliant query requires an in-depth understanding of the documentation requirements of the coding and billing systems. Whether the query is written, verbal, or sent electronically, the coding or CDI professional needs to know:

  • Why is clinical documentation and the query process so important?
  • What is the purpose of a query?
  • When is it appropriate to query?
  • What is the significance of clinical indicators to the querying process?
  • How can I ensure I am writing a compliant physician query?
  • What about other external agencies with specific criteria regarding the query process?

Looking for more help with queries?  The Original CDI Pocket Guide features sample compliant queries on the topics most in demand.

Mastering the Query Process

Clinical Documentation Improvement

  • Definition
  • Program

What is a Query

Why Query

Who to Query and When

  • Recognizing Opportunities

Structure of a Query

  • Leading vs. Non-Leading

How to Query

Query Process and Procedure

The level of effort to complete this course, start to finish, is equivalent to 1 CEU and should take you approximately 1-3 hours to complete. Remember: You have access to the course materials for the full 4-week enrollment period and we encourage you to re-review any materials that are helpful to you.

Certificate of Completion
Upon successful completion of the course work, student will be able to download a Libman Education Certificate of Completion. The Certificate of Completion will list the course as awarding 1 CEUs.

This program has been approved for continuing education units (CEUs) for use in fulfilling the continuing education requirements of the American Health Information Management Association (AHIMA). Granting prior approval from AHIMA does not constitute endorsement of the program content or its program sponsor.

This program has the prior approval of AAPC for continuing education hours. Granting of prior approval in no way constitutes endorsement by AAPC of the program content or the program sponsor.

  • WebinarPlus™ multimedia and interactive online course promotes engagement with challenging materials while offering independent self-study.
  • Teaching methods including audio and video files, diagrams, and animations to accommodate different learning styles. Where appropriate, the Merck Manual Professional Version supplements course materials with in-depth descriptions of diagnoses and/or procedures.
  • Knowledge checks and/or final assessment ensure mastery of material.
  • Online Flexibility! Materials available via secure Learning Management System (LMS). Work at your own pace — save time and travel costs.
  • Earn Libman Education Certificate of Completion and CEUs.
  • To receive CEU credit, students must achieve a passing rate on the course assessment(s).
  • Course is self-paced. For planning purposes, assume 1-3 hours required for each CEU.
  • Unlimited course access during enrollment period. For courses offering greater than one CEU, enrollment period is 16 weeks. For courses offering one or fewer CEUs, enrollment period is 4 weeks. Courses purchased as a bundle or package may have a longer enrollment period.
  • Extensions to the enrollment period are available. Contact Libman Education for pricing.
  • Price listed is per person/per course. Group rates available upon request.

Special pricing available for groups. Train your entire team!

How Many In Your Group? Group Discount %
1 Retail Price
2-4 5% Discount
5-20 10% Discount
21+ Contact Us for Your Custom Price Quote:
[email protected]

Faye Kelly, RHIT, CCS

Faye Kelly is a broadly experienced HIM professional and trainer. Having worked in a hospital setting for over 30 years including as an HIM Director with oversight of Coding and CDI, Faye now applies her extensive knowledge of the HIM function to write, develop and lead focused training for coders, CDI professionals, physicians, and nurses on outpatient and inpatient coding; case mix index; reimbursement systems including DRGs, MS-DRGs, and APR-DRGs; and coding credential preparatory courses for the CCA and CPC.

Faye is an AHIMA ICD-10-CM/PCS Trainer and Certified Coding Specialist. According to Faye: “I love teaching! And I particularly love the challenge of helping someone to master the difficult to grasp concepts of coding, clinical documentation integrity, and reimbursement methodologies. Whether a coder, a provider, or a CDI person, these are important skills for them individually and for the healthcare organizations we serve within.”

“I tell everyone about Libman. I find that you have a very wide variety of choices in education that is actually needed and not so many things that aren’t really needed and can be mind boggling just trying to sift through it. Your website is well organized and everything offered is so well laid out and very informative as far as what you are getting, what I need and a very thorough write-up on everything offered. I’m so thrilled to have found your site!” — Sharon T

“I truly thank you Libman Group for your wonderful courses that have contributed to my success.” — Leslie Jay Corn, CCS, CPC, CCA/ER Coding Analyst/Boston Medical Center OR LogixHealth

“I’m pleasantly surprised at your response … really didn’t think I would receive anything at all, so, thank you! I believe that alone says a lot for Libman Education. I would recommend you to other coding professionals.” — Jennifer Jones, CPC

“Thank you! Your company provides outstanding service and we appreciate it!” — Jim Herren, RHIA, CCS, Parkland Health & Hospital System

“LOVEEE Libman! Very happy with the classes I’ve taken.” — Linda C.

“I love the courses at Libman Education.” — Joanne S., CCS

“Libman has exceeded my expectations so far in every way, with the content of courses, but the hands on with the instructors is one of the best and most genius things to offer! All other companies I’ve seen in my 12 years in this field do not offer this invaluable service with their education. Answers to questions on education content is something that was desperately needed, but to my knowledge, it was/is not offered anywhere else and this is what sets Libman apart from the rest. Also, your high quality education and very knowledgeable instructors.” — coding student

“Any of Libman Education’s courses are worth time and cost. Always walk away with a useable, clarity or reinforcement of subject matter.”

“I greatly appreciate this support and outstanding customer service!” — former student


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