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FAQs2022-06-28T13:10:53-04:00

Frequently Asked Questions

Can I get a transcript?2022-06-17T17:13:09-04:00

Yes! Contact us at [email protected] and we will provide you with a transcript. 

How do I report my CEUS to the credentialling agency?2022-06-17T17:12:43-04:00

AHIMA: Log into your “MY AHIMA” account on the AHIMA website and follow the instructions.  

AAPC:   Log into your AAPC Account and enter CEU information into the “AAPC Tracker”

I completed the course, but the CEU sheet is missing. How do I find it?2022-06-17T17:11:54-04:00

When a brand-new course is made available, there is sometimes a delay while we wait for the program to receive prior approval from AAPC and/or AHIMA.  As soon as the course receives approval, the CEU sheet will be posted to your achievements tab.

How do I get my certificate of completion and CEUs?2022-06-17T17:11:29-04:00

Once you complete all the course lessons (you must view all the slides!) and successfully pass the assessment(s), a downloadable PDF Certificate of Completion will be available in the Achievements tab found at the top of your dashboard.

Do your courses offer CEUs?2022-06-17T17:11:02-04:00

With few exceptions, Libman Education courses are pre-approved by AHIMA and/or AAPC for continuing education credit. The number of CEUs pre-approved by either association will always be stated on the course information page.  Stand-alone assessments, credential review courses and non-coding related offerings may not provide CEU credit. Please see the individual product listing for information on CEUs offered.

I am getting ready for my credential exam. Will I need coding books?2022-06-17T17:10:37-04:00

If you are attempting a coding credential you will need a physical copy of the appropriate code book to take with you into the exam.  We recommend that you use a physical code book as you prepare for the credential exam so that you are familiar with the contents and can find what you are looking for quickly.

Will I need coding books?2022-06-17T17:10:12-04:00

 Most courses require access to the code set (ICD-10-CM, ICD-10-PCS or CPT) in order to complete the course work. It is important that you have access to the correct year of the code set that matches your course materials.  You may choose to purchase a code book, or you may access the code set online or through your encoder.  Links to code books are provided under the books tab on the course description page on our website.

If you are attempting a coding credential you will need a physical copy of the appropriate code book to take with you into the exam.  We recommend that you use a physical code book as you prepare for the credential exam so that you are familiar with the contents and can find what you are looking for quickly. 

Are books included?2022-06-17T17:09:44-04:00

Unless otherwise specified, books and other materials are not included in the price of the course. We do not sell textbooks or reference materials, but as a courtesy do include links to various retail sellers of the required materials under the books tab on the course description page on our website.

What if I have a question about the material while taking a course?2022-06-17T17:09:17-04:00

A Libman Education Instructor is always available to answer questions regarding the course material and can be reached by clicking the orange “feedback” button at the top of the course screen.  Simply send a message to our instructor and they will respond to you shortly. In most cases, you will be able to move along in the course while waiting for a response.

Are your courses instructor led? What if I have a question, is there someone I can ask?2022-06-17T17:08:52-04:00

Libman Education courses are on-line, self-paced courses which allow you to work at your own speed and as your schedule permits. Instructors are available to answer questions by email or by using the “feedback” button within each course. Don’t hesitate to reach out. We want to hear from you!

How does the eLearning Library work?2022-06-17T17:08:27-04:00

The eLearning Library offers unlimited access to targeted online training for an extended period of time, usually one year.  Courses can be taken in any order.  eLearning Libraries are available in several versions (inpatient, pediatrics, HCCs, etc.) with courses selected specifically for coders working in that area or specialty.

Are courses up-to-date?2022-06-17T17:08:01-04:00

Codes and guidelines change yearly and keeping coding up to date is a challenge (!). Our ICD-10-CM and ICD-10-PCS courses are updated prior to the October 1 implementation of new codes; our CPT courses are updated prior to the January 1 implementation of new codes. 

In rare circumstances courses are delayed and not updated in accordance with this schedule. The courses are ‘waitlisted’ until they can be updated. Join our waitlist for a course that has been delayed and you will be notified as soon as it becomes available.

How long does it take to complete a course?2022-06-17T17:07:36-04:00

Our courses are self-paced, so you can work at your own speed and as your schedule allows. Based on our student’s experience, we estimate it will take a student 1-3 hours per CEU to complete a course. For example, a 2 CEU course will likely take a student 2-6 hours from start to finish. The variation is due to differences in learning style, degree of familiarity with the topic, and comfort with the online learning experience.  As you work with our courses, you may find you need more or less than 1-3 hours per CEU, and you should use your experience to plan your time requirements.

What are your on-line courses like? How are the courses structured?2022-06-17T17:07:03-04:00

Libman Education’s proprietary WebinarPlus™ multimedia and interactive online course format promotes engagement with challenging materials while offering independent self-study.  Teaching methods including audio and video files, diagrams, and animations to accommodate different learning styles. Libman Education instructors are available to answer questions via email or by using the ‘feedback’ button within each course.

How do the courses work? How are courses delivered?2022-06-17T17:06:34-04:00

Courses are hosted on the Libman Education learning management system and are delivered online. You can access your course from any computer that has an internet connection with your unique and secure login and password.

How do I find out the correct answer for a question I keep getting wrong? Is a rationale provided for the answers I got wrong?2022-06-17T17:06:03-04:00

For some courses, upon successful completion of an assessment a rationale document is automatically emailed to you. Not all courses have a rationale document provided. For example, coding skills assessments, including pre-employment assessments, which measure your current level of knowledge, do not include rationales.

To see the correct answer for a write-in answer, you may click the ‘Export PDF’ button from the right-hand side of your assessment results page.

Still not clear on why your answer is incorrect?  Use the “Feedback” button found in the top right corner of your screen when opening a module within a course. Simply type your question here, click send and a Subject Matter Expert will get back to you.

How do I find my assessment results? How do I see what I got right and wrong?2022-06-17T17:05:36-04:00

Final assessment results can be viewed for most courses.  Open the course on your dashboard and scroll to the far-right side of the page. Click on the ‘results’ button on the assessments row. This will open a document that provides the correct answer to each question along with the answer you choose.  

For skills assessments only the grade is provided, you are not able to view right or wrong answers.

My screen froze, what do I do?2022-06-17T17:05:08-04:00

Try emptying your cache (browsing history), close all browsers and programs, power down your computer and restart.

What if I have a question or need help accessing my course?2022-06-17T17:04:36-04:00

We are always here to help!   For general inquires or help, email our support department at [email protected]. For issues with your course registration email us at: [email protected]

What is the best browser to use when viewing courses?2022-06-17T17:04:09-04:00

We recommend you use Google Chrome as your browser. Microsoft Edge will also work, but Chrome is preferred.

I am having trouble running the course. I can open the course, but the words or images are distorted.2022-06-17T17:03:38-04:00

There are several steps you can take to improve the performance or appearance of your course:

  • Disable your anti-virus software and pop-up blocker as these can interfere with the course.  
  • Be sure you are using an up-to-date browser, we recommend Google Chrome (Microsoft Edge will also work, but Chrome is preferred). 
  • Access Chrome through a direct connection – do not use a VPN or remote connection
  • Do not log into your facility then log into the learning management system  

If necessary, contact the IT department of your location for disabling of security/firewall conditions.

Why can’t I see my courses on my dashboard? My courses have disappeared from my dashboard.2022-06-17T17:03:08-04:00

Oh no!  When this happens, it is usually due to an internet or browser issue. For the best experience we recommend:  

  • Using Google Chrome as your browser (Microsoft Edge will also work, but Chrome is preferred)
  • Access Chrome through a direct connection – do not use a VPN or remote connection
  • Do not log into your facility then log into the learning management system
  • If you have access to a personal computer, using a personal network may also help
My enrollment period expired but I haven’t finished my course. Can I extend my enrollment period?2022-06-17T17:02:32-04:00

Yes! We offer 30-day course extensions at a cost of $25.00 each. A single extension can be purchased or multiples if you think you will need more time to finish. The link to purchase extensions is here: https://libmaneducation.com/product/libman-education-course-extension/ 

Can I go back and review my course after I have finished it?2022-06-17T17:02:07-04:00

Of course! You have full access to your course during the entirety of the enrollment period (enrollment period varies by course and is always listed on the course description page on our website). During this time, you are encouraged to go back and review any material you find helpful.

Why is the learning management system asking demographic questions about me?2022-06-17T17:01:41-04:00

If this is your first time taking a course with us you will be prompted to personalize your account. The answers help us to understand who you are and the work you do. While many of the questions are optional, those marked with an asterisk (*) must be answered to proceed to your course.

How do I access the learning management system (LMS)?2022-06-17T17:01:11-04:00

You can access your courses directly from our website www.libmaneducation.com by clicking the orange “student login” button in the upper right-hand corner. Alternatively, you can use this link:  https://libmaneducation.litmos.com/account/login/

What is Litmos?2022-06-17T17:00:33-04:00

Litmos is a learning management system, or LMS, offered by SAP. It is a secure and robust system that offers online access to course materials from any computer.

I forgot my password, what do I do?2022-06-17T16:59:54-04:00

Just click the “forgot password” button on the sign-in screen and a link will be emailed to you. You can also email us directly at [email protected]  Be sure to check your spam filter if the password reset does not arrive right away.

My welcome email link to my course says it is expired. Now what?2022-06-17T16:59:22-04:00

If you are trying to access your course after the 24 hours initial period, use 

https://libmaneducation.litmos.com/account/login/ to access your course. Your username is probably your email address. 

I just bought a course, where is it? After I register/make a purchase how do I access my course?2022-06-17T16:58:53-04:00

When you order a course from our website there is a manual step on our side to ‘enroll’ you into the course. You will receive an email within one business day (usually much quicker than that!) with your login information. Be sure to check your spam filter if your login and password information does not arrive within one business day.

The welcome email contains important information about the learning management system. For security’s sake the link to login is only valid for 24 hours after it is sent, so be sure to log in as soon as possible.  

 If this is your first time taking a course with us, you will be prompted to set up your password and personalize your account. The course you purchased will be waiting for you on your dashboard.

Which course or curriculum is best for me?2022-06-17T16:58:21-04:00

Libman Education specializes in medical coding education. Our courses and eLearning Libraries are designed for adult learners to gain in-depth knowledge of relevant coding systems. We provide structured coder education that refreshes on basic principles, advances the coder’s knowledge through challenging coursework, and presents complex concepts tailored to the specifics of the coder’s job or career aspirations. For an article that discusses how to create a personal training plan, see: https://libmaneducation.com/elearning-libraries-how-to-create-a-personal-training-plan-for-career-growth/

 You may also email us at [email protected] with specific questions. We are happy to work with you to achieve your career goals.

What courses do I take to prepare for the ____ certification exam?2022-06-17T16:57:54-04:00

Preparing for a credential is a big step in your career. 

When you are comfortable with the code sets tested within each certification exam, we recommend taking a review course. These courses will review the material covered on the certification exam and help you identify your strengths and weaknesses. 

Libman Education offers exam review courses for selected credentials offered by AAPC and AHIMA. A complete list of our exam review courses is available on our website here:  https://libmaneducation.com/product-category/coding-credential-exam-prep/

Which coding credential is right for me?2022-06-17T16:57:24-04:00

This is an important question. The best way to determine which credential is right for you is to contact our Education Director, Angela Lima, at [email protected]. She will set up a time to discuss your career goals and help you determine which education path is right for you.

This chart can help you identify the knowledge base and skills required for each credential,  https://libmaneducation.com/coding-credentials/

I want to get my coding credential. What do I need to study?2022-06-17T16:56:49-04:00

If you already have some experience and want to reinforce your skills with the goal to achieve certification, we recommend eLearning Library: Credential Prep. This library offers the resources you need to ensure mastery of the ICD-10-CM, ICD-10-PCS, and CPT coding systems essential for coding credential exam success, plus hands-on coding practice to improve skills. On-demand access to self-paced learning for one full year. See:  https://libmaneducation.com/product/elearning-library-credential-prep/

I have taken some classes or have some experience but still feel unprepared for my next coding job. What should I study?2022-06-17T16:56:14-04:00

Well, that depends on what you want to do and where you want to do it:
Accelerated Inpatient Coder Training builds on an outpatient coder’s valuable on-the-job experience and knowledge and supplements their skills with the essential training necessary to assume inpatient coding responsibilities. https://libmaneducation.com/product-category/staff-training/staff-development/.
Accelerated Outpatient Coder Training prepares you to enter the fastest growing area of healthcare and cross-train to code Emergency Room, Ambulatory Surgery, and Observation cases. Accelerated Outpatient Coder Training builds on a current skilled coder’s valuable on-the-job experience and knowledge and provides the essential training necessary to assume broader outpatient coding responsibilities. https://libmaneducation.com/product-category/staff-training/staff-development/.

I’m a new coder. Where do I begin?2022-06-17T16:50:54-04:00

Core Coding Skills for the Hospital Coder provides the essential workforce training necessary for an entry-level hospital coder. Learn the primary coding systems used in hospitals (ICD-10-CM; ICD-10-PCS; and CPT) plus hands-on, real-world practical experience in accurate and complete coding. See: https://libmaneducation.com/product/core-coding-skills-hospital/

I want to become a coder. Where do I start?2022-06-17T16:51:24-04:00

Medical record coders require foundational knowledge in certain key areas: Medical Terminology, Anatomy & Physiology, Pharmacology and Pathophysiology. If you have not already studied these subjects, we recommend: Medical Coding Foundational Skills See: https://libmaneducation.com/product/medical-coding-foundational-skills-2/

I would like to enroll my entire department in a course or eLearning Library. Can I do that?2022-06-17T16:42:21-04:00

Yes, we regularly enroll groups and offer attractive group pricing for teams as small as two people. Each student will have their own unique username and password with which to log-in. The manager may opt to monitor the group’s progress through the courses and have access to reports for compliance purposes. Email us for group pricing [email protected]

Can I pay in installments over time?2022-06-17T16:41:22-04:00

Yes! Libman Education uses PayPal Credit which allows you to pay over time for purchases. Simply select PayPal Credit as your payment method when checking out.

Can I pay by check or PO?2022-06-17T16:40:33-04:00

Yes, choose Pay by Check or Purchase Order as the payment method when you check-out. You will be emailed an invoice for processing. If you need a more detailed invoice to submit to your accounts department for payment, just let us know and we can provide you with this.
Remember, your order will be released to you once we have received payment or a PO#. Payment may be sent to:
Libman Education, Inc.
PO Box 341
Bedford, MA 01730-0341

Please include the Invoice # to help speed processing.

How do I purchase a course?2022-06-17T16:39:51-04:00

We make it easy! Log-on to www.libmaneducation.com and select the course or courses you wish to enroll in. Place the course(s) into your “shopping cart” and proceed through the checkout process.

Didn’t find your answer? Simply email [email protected] or call 978.369.7180

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