Frequently Asked Questions

Having issues running the course?

Disable your anti-virus, pop-up blocker and if necessary contact IT department of location for disabling of security/firewall conditions.

My screen froze, what do I do?

Empty cache (browsing history), close all browsers and programs and power down computer and restart.

How to report CEU’s to the credentialing agency?

AHIMA: Log into “My AHIMA” account and follow instructions AAPC: Log into AAPC account and enter CEU information into the “AAPC Tracker”

How much time will it take for me to complete a course?

Course is self-paced. For planning purposes, assume 1-3 hours required for each CEU.

What is the difference between CCA and CCS?

CCA – AHIMA entry level certification that demonstrates you have met a minimum competency in coding basics. Requires the completion of a formal coding training program that contains a broad range of topics that include health information management, ICD-9 and CPT coding, and reimbursement methodologies.
CCS – AHIMA mastery level certification that requires completion of a formal coding training program and two to three years of coding experience.

Are there special computer requirements?

For learning content and document viewing, users will need the browser plug-ins and accessories mentioned below. Other modules of the system require just the internet connection and web browser. Internet Connection: Minimum 128 kbps download speed; recommended 384 kbps or faster download speed for viewing content. Minimum 128 kbps upload speed recommended for upload of content. Browsers: We recommend Microsoft Internet Explorer 7.0 or higher for Windows. Exponential Impact will work on most browsers, but the user experience will be smoother using an up-to-date version of a mainstream browser. If your organization supports a browser other than Internet Explorer and you encounter problems, let us know and we will investigate. Browser Plugins: Flash Player 9.0 and above. Adobe Reader 7.0 and above. Accessories: Headset or speakers for audio portion of content.

Which course is best for me?

Refer to the training grid on our website. You may also email us at [email protected] with specific questions. We are happy to guide you.

How is the class run? Is there an instructor?

With a few exceptions, Libman Education’s courses are self-paced and online but instructors are available for specific questions. Please refer to the detailed information on the website to see which courses which are instructor led.

What happens after I enroll in a course?

You will receive an email with detailed instructions on how to access course.

How do I purchase a course?

Log-on to and select the course or courses you wish to enroll in. Place the course into your “shopping cart” and proceed through the checkout process. Orders are processed and instructions sent within 1 business day.

How are the courses delivered?

Courses are hosted on the Libman Education learning management system. Our
courses are delivered online. You can access your course from any
computer that has an internet connection.

I would like to enroll my entire department in a course. Can I do that?

I would like to enroll my entire department in a course. Can I do that? Yes, we regularly enroll groups for facility-wide or department training. Each student will have their own unique username and password with which to log-in. You will be able to monitor their progress through the courses and have access to reports for compliance purposes. Call us for group pricing and options at 978-369-7180.

How are courses priced?

Course tuition is per individual student. Discounts are available for group enrollments.