Physician Query Process: Part 1: Physician Query Basics And When To Query

Physician Query Process: Part 1: Physician Query Basics And When To Query


by Christopher G. Richards, RHIA, CCS, Senior Associate, Barry Libman, Inc.

As part of a continuing series of discussions relevant to the coding community, Libman Education presents this 11-part series on the importance of a well implemented physician query process. 

(posts in this series: part 1, part 2, part 3, part 4, part 5, part 6, part 7, part 8, part 9, part 10, part 11)


What is a physician query?

Simply put, a physician query is a written communication tool that will allow coders to improve the accuracy of coding by actively involving the physician in the documentation clarification process. Full and complete documentation is the essential key to accurate coding. A physician query should present specific facts derived from the medical record and convey clearly to the physician why additional clinical clarification is needed.

Does a physician query have an exact definition?
A physician query is defined as a written question to a physician to obtain additional, clarifying documentation to improve the specificity and completeness of the data used to assign diagnosis and procedure codes in the patient’s health record.

Why do you query a physician?
As stated, you would query a physician to ensure complete and accurate health record documentation. Querying a physician is a vital part of that documentation process.

When do you query a physician?
This is important to ensure an appropriate query and also to avoid unnecessary queries. If coding a record is difficult, ask yourself if the patient’s health record has any:

  • Conflicting information
  • Ambiguous information
  • Incomplete information
  • Clinically relevant information not addressed
  • Significant reportable condition or procedure

If you answered “yes” to any of the above you should consider a physician query.

But – know when NOT to query
Do not query

  • to question a provider’s clinical judgment
    e.g. chest x-ray is negative but the provider documents clinical pneumonia
  • when the benefit is strictly for reimbursement
  • when there is clinically insignificant findings or irrelevant information
  • when the improvement to data quality is negligible

Value the physician’s time! Know when to NOT initiate a formal query.

Next:
Describe General Aspects Of A Compliant Physician Query

 

For more information contact:
Christopher G. Richards, RHIA, CCS
Senior Associate, Barry Libman, Inc.
[email protected]
www.barrylibmaninc.com

Also:
Pamela Haney, MS, RHIA, CCS, CIC, COC
Director of Education and Training, Libman Education
[email protected]
www.LibmanEducation.com

References:

  • AHIMA Practice Brief: Managing an Effective Query Process, 2008
  • AHIMA Practice Brief: Ensuring Legibility of Patient Records, 2003
  • AHIMA Practice Brief: Guidance for Clinical Documentation Improvement Programs, 2010

 


 

Christopher Richards, RHIA, CCS is a Senior Associate at Barry Libman Inc. with expertise in DRGs and coding, CMS regulations, and a variety of Medicare topics. Contact Chris at 978-369-7180 or [email protected]

 

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About the Author

Libman Education
Libman Education Inc. is a leading provider of training for the health care workforce offering self-paced and instructor-led online courses designed and developed by leading industry experts in Health Information Management (HIM) and Medical Record Coding. Our courses are specifically designed to improve individual skills and increase the efficiencies and competencies of health care providers and institutions. At Libman Education, we understand the needs and challenges of a well-trained workforce and offer the right-mix of online education to ensure that the health care professionals are prepared to meet the challenges of the changing workplace.

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